Limited Warranty and Policies
Automatic Barbecue Controller, Automatic Barbeque Controller, and Automatic BBQ Controller are trademarks of pitmasterIQ.com.
"Set It and Forget It "means you set your desired cooking temperature on the IQ and forget about constantly adjusting vents. It is not meant to imply that you can leave your charcoal pit unattended while cooking. A barbecue pit containing hot coals should never be left unattended. Damage to property or loss of life could result. pitmasterIQ.com's liability for use of any product shall not exceed the purchase price of said product.
Privacy Notice: pitmasterIQ.com respects your privacy. Your contact information will not be shared with anyone.
Limited Warranty: Unless otherwise noted, all pitmasterIQ.com Automatic Barbecue Controller Integrated Blower Units are warranted against defects in materials and workmanship for a period of two (2) years from date of purchase. Failure to use products in manner described in the Owner's Manuals and on the website will void warranty. This includes but is not limited to subjecting the unit to moisture, excessive heat, excessive voltage or mechanical shock. If your unit has failed within the warranty period you may return it for repair after filling out an RMA form on our support page. If your unit fails after the warranty period, you are welcome to fill out an RMA form on our support page and return it however evaluation and repair charges will be billed at current shop rates.
AC Power Supplies are frequently subjected to mechanical shock when banged around on hard surfaces. For this reason they are covered by a ninety (90) limited warranty. Failure to use power supplies properly will void this warranty. This includes but is not limited to mechanic damage, excessive temperature, power surges or moisture. If your power supply has failed within the warranty period you may return it for evaluation after filling out an RMA form on our support page. A power supply will only be replaced after it is verified that it failed from a defect in materials or workmanship.
Temperature probes wear with use but are covered under a limited warranty for a period of thirty (30) days from date of purchase against defects in materials and workmanship. Failure to use probes properly will void this warranty. This includes but is not limited to mechanic damage due to pinching or pressure, subjecting the probe to excessive temperature or moisture, or pulling on the cable while the probe is anchored. If your probe has failed within the warranty period you may return it for evaluation after filling out an RMA form on our support page. A probe will only be replaced after it is verified that it failed from a defect in materials or workmanship.
User installed items such as circuit boards and blowers are not refundable as they cannot be resold due to potential handling in a non static-safe environment.
Shipping: We strive to ship in-stock products within 24 hours of receipt of order, however, please allow 2 weeks plus the shipper's transit time for out-of-stock products. Your credit card will not be charged until your order ships, however you will likely see the authorization show up. Note that this is just the authorization, not the actual charge. If you need your controller by a certain date, you are encouraged to contact us to see if it is possible.
Satisfaction Guarantee: We are so sure you will be happy with your purchase that we offer a thirty (30) day money-back satisfaction guarantee on our automatic barbecue controllers purchased directly from pitmasterIQ.com or our Amazon store. If you purchased from one of our retail dealers you are subject to their return policy and must return it to them if they allow it. This satisfaction guarantee does not apply to Maverick products or our line of sauces, rubs, etc., only to the IQ product line. All items must be in their original packaging, must not be damaged from misuse, and must be in a re-sellable condition through our "scratch and dent" discount program. Used temperature probes cannot be resold and therefore cannot be returned for credit. Please do not abuse this privilege. Please do your due diligence and determine product suitability and pit compatibility before making any purchase. The 30 days is from the shipping date, not purchase date.